Quality Policy

Assured Consulting Solutions (“ACS”) has established this quality policy to be consistent with the purpose and context of our organization. It provides a framework for the setting and review of quality objectives. Our quality objectives which relate to this policy can be found in our Strategic Plan under Goals and Objectives. Our quality policy consists of seven (7) areas supporting our Quality Management System (QMS).

Customer focus: As an organization, we have made a commitment to understand our current and future customer’s needs; meet their requirements, strive to exceed their expectations and commitment to satisfying our customer’s, regulatory and legislative requirements.

Leadership: Our Top Management have committed to creating and maintaining a working environment in which people become fully involved in achieving our quality objectives. It is the responsibility of ACS to ensure the services we provide not only meet our quality objectives and quality policy stated herein. It is ACS’s responsibility to work in alignment with established quality objectives.

Engagement of people: We provide each employee the strategy, tools, access to corporate resources, and value structure to create a path to our customers quality service delivery defined by outcome-based value and continual improvement necessary to deliver quality. Our Quality Policy is communicated to all employees throughout our organization via training and regular internal communications and is reinforced during annual employee performance reviews.

Process approach: As an organization, we understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes. Service owners create and/or tailor the processes, documents and records required for their specific service area(s) in alignment with ACS quality objectives.

Improvement: We have committed to achieving continual improvement across all aspects of our quality management system; it is one of our main annual objectives, as well as our commitment to continually improve our QMS.

Evidence-based decision making: As an organization, we have committed to only make decisions relating to our QMS following an analysis of relevant data and information.

Relationship management: We recognize that an organization and the relationship it has with its external providers/sub-contractors are interdependent and a mutually beneficial relationship enhances the ability of both to create value to their customers.

Our policy also meets the requirements of other interested parties and to address our social, environmental, charitable, regulatory and legislative responsibilities.

This policy is available/communicated to all interested parties. It is also available to a wider audience by being physically posted in the ACS main office and through this truncated version.